Customer support
Support Hive
Help desk for small and medium businesses
Support Hive is a multi-tenant help desk for small and medium businesses. Customer tickets are tracked from intake through to resolution, arriving by email from connected mailboxes, from embeddable contact forms that drop into any website, from the customer portal, or over the API.
Behind the queue sit the things that stop a busy desk drowning: automation rules that fire on ticket and message events, SLA policies with due times, escalations, and digests, satisfaction surveys sent on resolution, and signed webhooks fanning events out to the rest of the business.
Built by ventive.ai on the same event-driven foundation as our other platforms, with dedicated background agents for mail polling, outbound email, automation, SLA sweeps, and webhook delivery — so the agent-facing app stays fast while the work happens behind it.
Under the hood
- Node.js
- Vue 3
- MongoDB
- RabbitMQ
- Docker